Department Details

PAT HILL
DPW Commissioner
Phone
Address
39 Montauk Road, Brockton, MA 02301
Office Hours
Monday - Friday 8:30 a.m. - 4:30 p.m. *24-hour emergency service
DPW Water Division
The Department of Public Works - Water Division, (an Enterprise funded entity) is responsible to deliver high quality, safe drinking water throughout the City.
The Water Division maintains all water lines and performs 24-hour emergency services for the residents of Brockton and homes connected to our system, regularly updating and replacing old, undersized and inefficient mains to improve service, quality and safety.
The division is also responsible for the installation of new and reconnected water services, marking out water services for all utility companies and contractors, inspecting for proper installation of back flow devices where required. DPW Water registers and permits all wells and inspects and ensures that there are not any cross connections to the water system, installs and inspects hydrants, performs flow tests and maintains regular flushing and leak detection programs. Regularly maintains, tests, installs and replaces meters and remote reading devices throughout the City. Performs a yearly hydrant flushing program to assist in preventing corrosion of the water lines.
- The Water Division works in conjunction with Veolia Water, LLC, maintaining and monitoring existing water sources including the City’s main source of water, the Silver Lake Reservoir and its secondary source of water, the Brockton Reservoir.
- The Water Division also works with Aquaria, LLC, owner of the desalination plant located in Dighton, ensuring the quality, pressure and amount of the City’s third source of water.
The Water Division maintains and repairs over 320 miles of water mains, approximately 23,000 active water service account, over 3,000 hydrants and over 5,500 valves in the City of Brockton, Towns of Avon, Hanson, Halifax, Pembroke and Whitman.
The Water Division also maintains the two twenty-four inch (24”) transmission mains, and one thirty (30”) water main including maintenance on the actual mains and brush cutting of the easements.
There are two pumping stations located in Brockton that maintain the height of the water storage tanks, The Oak Street Pumping Station and the East Ashland Street Pumping Station. There are four water storage tanks in the City, the Twin Tanks, located on South Street in Avon; the Irving Avenue Tank, located on Irving Avenue and the Cary Hill Tank, located on North Cary Street. The pressure of the pumping stations and the levels of the storage tanks as well as the city pressure are monitored at Montauk Road.
The Water Division operates on a 24 hour basis and is covered by 4 shifts:
- The day shift operates from 7:00AM to 4:00PM
- The evening shift operates from 4:00PM to 12:00 AM
- The overnight shift operates from 12:00 AM to 7:00 AM
- The swing shift which covers the regular days off of the 4:00PM-12:00AM shift, the 12:00AM-8:00AM and the weekend shift.
The Water Division works in conjunction with the Operations Division providing personnel, vehicles and heavy equipment during weather emergencies as well as provide assistance with sanding and any other duties required to ensure the safety of the citizens of the City.

The Water/Sewer Division is responsible for maintaining the city’s 300 miles of water and sewer lines, for distributing clean drinking water to residents and businesses, and for managing the sanitary disposal of wastewater to protect the public health and safety.
Please see our list of FAQs for questions about how to arrange for water to be turned on and off at your property, meter reading, and billing. For water permit information, please visit our Documents, Forms, and Permits page. Please note that a water permit is only necessary if the water at the property has been off for more than a year. If the water has been off less than a year, please submit a dated letter requesting renewal of water service to the Water Department at 39 Montauk Rd. There is a $40 fee to turn on the water regardless of how long it has been off.
The City of Brockton now offers the option to pay your utility bill online. Click the Pay My Utility Bill link and follow the prompts.